Got questions? We’re here to help!
Explore our FAQ section for answers to common questions about our services:
You can always schedule a free a clarity call anytime from our contact page.We're happy to answer your questions and help you choose the best option. For our pre-designed packages, you can purchase directly and get started immediately – with a full refund available before we begin development. For custom builds, we'll provide a personalized quote after our call to ensure we perfectly understand your vision.
That's an easy one. Nope. We'll send you a detailed scope agreement before we begin, and that's all.
Absolutely. You cancel anytime before development begins, and we'll refund your payment in full – no questions asked. This allows you to fully explore our process and quality before committing to the build phase. Please note that any work completed prior to cancellation will not be accessible or transferable.
Sure! We provide a 10% discount on all plans for registered non-profits and student-led organizations.
Yep! For Website Projects: You can pay 50% to kick off any website work, 25% once design is approved, and the remaining 25% at handover.For Other Projects: You can pay 50% to kick off the project, and the remaining 50% at once the work is complete.
Basic CMS will cover simple things like team members, locations and blogs with categories. Advanced CMS includes sorting, filtering, external CMS or more advanced data relationships. If you need a full website, but will keep the CMS simple, we'll of course deduct the equivalent from your final price. Just reach out before and we'll talk about it.
No. Not really. We're a small, mostly remote studio. We don't outsource our work and we try to keep a very close relationship with our clients, whom we collaborate with on a partner basis.
We aim to limit ourselves to no more than three concurrent one-off projects and three on-demand clients at any time.This approach allows us to ensure we have sufficient time to deliver high-quality work and provide our clients with the attention they deserve.
Sure thing. Our retainer service should work well for this. We don't have a set price because we recognize that everyone has different needs. It's best to discuss the level of assistance you'll require each month and then determine a fair price.
For the most part, you'll be working with me, Phil Moore. I am a full-stack designer with over seven years of experience collaborating with agencies, non-profits, and SaaS companies worldwide. Depending on the workload, I may rely on a trusted network of designers and developers for specific tasks. However, I will always be your single point of contact and will review all completed work before it is sent to you to ensure it meets my strict quality standards.
We'll get you set up with a personalized Basecamp workspace where you'll be able to track your project, upload files and documents, add team members and stay in touch with us. All from one place. We typically respond within the same business day, but depending on our workload and accounting for time differences, it may take us up to 24 hours. Feel free to send an email, DM us on Twitter, Instagram, or use the chat on this site for any inquiries.
We're headquartered in Larnaca, Cyprus, and spend half the year working from Asia. However, we collaborate with people from around the globe. We are fluent in English and Greek.
Tech and SaaS companies align best with our style and expertise. However, we have also collaborated with various industries, including fashion and coffee. If your company doesn't fall into these categories but you still want to work with us, please reach out! In the worst case, we may not be a good fit, but we can likely connect you with someone who is.
Still need help? Feel free to reach out to us via our contact page—we’re always here to assist you.